Frequently Asked Questions
Everything you need to know about your Quarks Shoes shopping experience.
How do I determine the correct shoe size for my order?
We provide a comprehensive size guide on each product page that includes conversions for US, EU, and UK sizing, along with measurements in centimeters to ensure a perfect fit.
What is your return policy for footwear?
Quarks Shoes offers a 30-day return window for all unworn merchandise in its original packaging. Please ensure the soles are clean and free of scuffs to be eligible for a full refund.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free shipping on all orders over $99; otherwise, a flat rate of $9.95 applies to all domestic deliveries.
Are your leather products ethically sourced?
Yes, we partner exclusively with certified tanneries that follow sustainable practices and ethical labor standards to ensure our footwear is both high-quality and responsibly made.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. International shipping times and customs fees vary depending on the destination country.
How should I care for my new Quarks shoes?
To prolong the life of your shoes, we recommend using a weather-protectant spray for suede and a high-quality cream polish for smooth leathers. Always store them in a cool, dry place.